Returns & Exchanges

At Floris, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return window for products in their original, unopened packaging. If a product doesn't meet your expectations or arrives damaged, our dedicated team is here to assist with a seamless exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the unused beauty products in their original boxes to ensure they are protected during transit back to our warehouse.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.