Frequently Asked Questions
Everything you need to know about your Floris beauty experience.
Are Floris products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we maintain Leaping Bunny certification.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return policy on all unused and unopened products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Currently, we ship to over 25 countries worldwide. International shipping times vary by location, typically ranging from 7-14 business days.
Are your products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.